TERMS & CONDITIONS

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Please read our Terms & Conditions before making your purchase.

All Purchases should be made payable to BCC Skye in Pounds Sterling.

All orders are subject to Acceptance & Availability and we reserve the right to decline any order.

All stock offered for sale is Guaranteed Authentic & Genuine & Brand New Unworn. We do not sell used or counterfeit products.

Deliveries –

Once you have purchased an email will be sent to you acknowledging the details and a further email will be sent with dispatch confirmation and Tracking number. We reserve the right not to accept an order if we do not receive payment.

Once dispatched you have 10 Days to inform us of NON Delivery Or NON Receipt. Claims made for non receipt or non delivery outside this timescale may not be accepted. All of our orders dispatched contain Tracking Numbers & you will receive email with the tracking number so you know exactly where your parcel is and when it has been delivered.

BCC Skye can not be held responsible should you refuse a delivery and the item has to be returned to us, the cost of return and the outward delivery costs will be deducted from your refund.

All prices on the website are inclusive of VAT and all electronic invoices display the VAT inclusive price. Invoices sent with the goods are VAT inclusive except for non EU invoices.

All RSPs we quote on the site are only a price guide and are not guaranteed.
Deliveries will be sent via DHL Courier or Royal Mail.

BCC Skye is responsible for Insuring your purchase until it is signed for by you or delivered to your address at which point it becomes your responsibility . Should you request dispatch of items other than our “designated postal services” we do not accept responsibility if lost.

Should a parcel get lost before getting to you we will launch an investigation with the specific carrier to try to locate it and once it is confirmed lost we will then refund you in full, but it does need to be investigated as it could turn up and we are unable to refund until we establish what has happened.

Returns & Refunds –

Any item on the website including sale items can be returned for a refund.

You are entitled to a refund or an exchange on any item purchased online. All you need to do is return your item(s) within 21 days in a perfect, resalable condition with all labels and tags attached for a refund or to exchange it for a different size or colour.
If you choose to return any items you will need to pay return postage and the item is your responsibility until it reaches us.

Please contact us at linda@broadfordcrafts.co.uk to confirm a return or exchange within 14 days of receipt.

Refunds are credited less the P&P charge . If you have confirmed in writing your return within 14 days we refund the cheapest postage option available on the website – if you upgrade to a different option other than our basic delivery that is not refunded. International orders do not get postage costs refunded.

If returning an item from a Non EU Country please ensure you clearly mark your package “Returns” otherwise we may be charged duty into the UK which will be deducted from your refund should we pay these charges – if customs duty not paid the items will be returned back to you by the service provider you used.

Refunds are issued as long as the item is Unworn, Brand New With Tags and returned with original packaging & labels in the condition you received it and it must be with us within 21 days from receipt and postmark dated.

The garment must be free from perfume odours, deodorant stains makeup, fake tan and odours.

If anything is wrong or incorrect with your purchase you must inform us IMMEDIATELY upon receipt, by email or in writing and you must keep the outer and inner packaging that your order was delivered in so we can investigate, if you do not inform us upon receipt we will be unable to help you or unable to accept your claim.

Any returned item which has been worn or washed will be returned to you.

Any refund outside this timescale will be returned back to you unless there are exceptional circumstances agreed by BCC Skye. When posting back it is your responsibility to ensure the package comes back to us within the designated timescale of 21 days from receipt.

Any returned item which has been worn or washed, or is outside of our T&Cs will be returned to you and a return postage cost will be charged – or you can arrange to collect at your expense.

Once the item has been unpacked & approved, refunds will usually be made within 48hrs of receiving the item back excluding the post & packing charge you paid over and above our lowest standard option (if any) and we will email you to let you know your refund has been processed. After you have received your email please allow another 2-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank you are with and we have no control over it. You will receive an email to inform you your package has been returned to us and you will get email confirmation of refund.

Please be very careful when trying on garments as jewellery & perfume can damage a garment. The item is your responsibility until we receive it back.

International Orders –

We are not responsible for Customs Charges & Local Taxes in your country of residence – these charges are your responsibility and should you choose to refuse a delivery for whatever reason, the costs for returning the parcel will be deducted from your refund as you have breached our terms and conditions for purchase. It is your responsibility to return any unwanted parcel in the appropriate manner. Refusing a parcel because of customs charges will incur a cost to return to the UK which is your responsibility.By dispatching as per your order we have fulfilled our contract to you and refusal of parcels will incur a charge to return to the UK which will be passed onto you and deducted from your refund. Should you place separate orders we may choose to send in one parcel but postage charges will not be refunded as weight of parcel will increase due to volumetric weight.

Exchanges –

With UK orders we will exchange your order free of charge. International exchanges will be charged the return postage.

Faulty Goods –

If your item is faulty after purchase it needs to be returned to us to establish the fault. It can take up to 28 days to resolve the issue and if the item is faulty your postage to return the item will be reimbursed.

Should we make a human error and an item is sent out wrong we will of course reimburse postage costs incurred, but we do not offer compensation for human error or a faulty item.

Items Lost In Transit –

Should any item we send out to you get lost in transit we will refund you in full but we do not pay compensation for items lost which is out of our control.

Discount Codes –

Only one discount code can be used per order. Any Discount Code offered is only valid at time of issue and can not be back dated to any previous order. If you forget to add your Discount Code at time of purchase it can not be back dated off your order. If you return your item for something different in exchange and you used a Discount Code the code is not transferrable. If you odered multiple items using a discount code and return part of the order the discount applicable will be applied to the refund.

Goods –

Please note our descriptions are accurate but colours may vary very slightly due to lighting of photography, or monitor settings. The colour option in the product pages is for reference only & may be the ‘named” colour as noted by the manufacturer. We have made every effort to display as accurately as possible the colours and images of our products that appear online but we can not always get the colour totally correct. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right at our sole discretion to update, change or replace any part of our Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms & Conditions constitutes acceptance of these changes. You can review the most current Terms & Conditions at any time at this page.

Prices for our products are subject to change without notice.

Rights –

We reserve the right to cancel any order you may place with us without reason.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on this site. You agree that it is your responsibility to monitor changes to our site and to read our Terms & Conditions.

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or any related website is inaccurate at any time without prior notice. (including after you have submitted your order)

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error free.

Data Protection –

Your Confidentiality is of utmost importance to us and we will never make your details available to any third party.

Please feel free to contact us at any time linda@broadfordcrafts.co.uk